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Microsoft Dynamics CRM is an integrated Customer Relationship Management (CRM) system designed to help businesses increase productivity and customer satisfaction. It quickly and effectively helps you stay ahead of the competition with seamless integrations between Dynamics 365 and lead management applications.Key Features
A module for managing projects, resources, and billing.
Yes, with real-time financial tracking.
Yes, with approval workflows.
Yes, agents can use knowledge articles while resolving cases.
Yes, especially Dynamics 365 Finance and Supply Chain.
Yes, based on project milestones and time entries.
Yes, integrated with MS Project.
Yes, including skill-based assignment.
Yes, with built-in financial analytics.
Yes, via dashboards and real-time monitoring.
Yes, supports multiple contract types.
Yes, for time entry and approvals.