Employee Service Center

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Centralized Portal: Provide a centralized portal for all HR services and inquiries, accessible anytime. The portal consolidates benefits, payroll, and policies, simplifying employee interactions. This improves efficiency and encourages self-service.

Personalized Experience: Personalize experiences with role-based content tailored to employee needs. New hires see onboarding tasks, while managers access review tools, enhancing engagement. This ensures relevance and improves user adoption.

Mobile Access: Enable mobile access for on-the-go HR support, ensuring flexibility. Employees can manage tasks like leave requests from anywhere via an app. This supports remote workers and boosts productivity.

ITSM Integration: Integrate with ITSM for cross-functional service delivery, like IT requests. Employees can submit IT needs through the HR portal, streamlining workflows. This ensures a seamless experience across departments.

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Lifecycle Events Management

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Event Automation: Automate onboarding, offboarding, and other lifecycle events for consistency. The system triggers workflows for tasks like access provisioning, reducing manual effort. This ensures a smooth employee experience.

Compliance Assurance: Ensure compliance with standardized, auditable processes for lifecycle events. The system logs actions, meeting regulatory standards like GDPR. This reduces risks and supports audit readiness.

Employee Notifications: Keep employees informed with automated notifications about lifecycle events. The system sends updates on onboarding schedules, improving communication. This ensures clarity and enhances employee engagement.

System Synchronization: Sync with IT and payroll systems for seamless lifecycle event execution. Offboarding revokes access and updates records, ensuring accuracy. This reduces errors and ensures consistency.

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HR Case Management

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Efficient Workflows: Streamline HR inquiries with automated case handling workflows for faster resolution. The system prioritizes cases, reducing manual effort for HR teams. This ensures timely responses and improves efficiency.

Instant Answers: Provide instant answers using an AI-powered knowledge base within case management. Employees can resolve common queries like benefits without HR intervention. This reduces wait times and enhances satisfaction.

Progress Tracking: Track case progress with real-time updates and analytics for transparency. Employees can view statuses, reducing follow-ups and uncertainty. This fosters trust and accountability in HR processes.

Tool Collaboration: Enable collaboration with integrated HR tools like payroll for efficient resolution. The system pulls relevant data, ensuring agents have all info needed. This minimizes delays and improves case outcomes.

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Virtual Agent for HR

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24/7 Support: Offer 24/7 HR support with an AI-driven virtual agent for accessibility. Employees can get help with queries like leave balances anytime. This reduces HR workload and improves satisfaction.

Natural Language: Handle queries using natural language understanding for a conversational experience. The agent interprets questions like “vacation days” intuitively, ensuring usability. This encourages adoption across all employee levels.

Seamless Escalation: Escalate complex issues to human agents seamlessly with full context. The system transfers cases smoothly, ensuring uninterrupted employee support. This maintains a positive experience during resolutions.

Personalized Interaction: Personalize interactions with employee data, showing relevant benefits info. The agent tailors responses, like displaying leave history, enhancing engagement. This creates a more meaningful employee experience.

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