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Microsoft Dynamics CRM is an integrated Customer Relationship Management (CRM) system designed to help businesses increase productivity and customer satisfaction. It quickly and effectively helps you stay ahead of the competition with seamless integrations between Dynamics 365 and lead management applications.Key Features
A solution for managing cases, SLAs, and omnichannel support.
Yes, using Power Pages (formerly Power Apps Portals).
Yes, for managing response and resolution times.
Yes, agents can use knowledge articles while resolving cases.
Yes, AI suggestions and sentiment analysis are available.
Yes, with Customer Service Insights and Power BI.
Yes, with Omnichannel for Customer Service and Power Virtual Agents.
Using queues, routing rules, and AI-based auto-assignment.
Yes, through Omnichannel capabilities.
Yes, via dashboards and real-time monitoring.
Yes, for post-case feedback collection.
Yes, agents can manage cases on mobile devices.