Hardware Asset Management (HAM)
ServiceNow HAM is a specialized solution for managing physical IT assets, helping organizations reduce costs and risks while ensuring efficient hardware utilization. It integrates seamlessly with ITAM and procurement systems to provide a comprehensive hardware management experience.
Hardware Lifecycle Management
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End-to-End Tracking: Track hardware from procurement to disposal with automated processes for visibility. The system logs each stage, ensuring accurate lifecycle management. This supports compliance with auditable records.
Status Monitoring: Monitor asset status with real-time updates to track hardware availability. The system provides live data on usage and location, preventing shortages. This ensures operational continuity and efficiency.
Refresh Planning: Plan hardware refreshes using end-of-life data for timely upgrades. The system alerts teams to aging assets, preventing performance issues. This ensures critical systems remain reliable.
Procurement Integration: Integrate with procurement for seamless asset onboarding and purchasing. The system automates new hardware addition, reducing manual effort. This ensures quick deployment and alignment with needs.
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Inventory Automation
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Stockroom Management: Automate stockroom management for accurate hardware inventory tracking. The system monitors quantities and locations in real-time, ensuring availability. This prevents delays in provisioning resources.
Request Fulfillment: Streamline asset requests with automated workflows for faster fulfillment. Employees can request hardware via a portal, triggering efficient delivery processes. This reduces wait times and improves satisfaction.
Error Reduction: Reduce errors with automated audits and reconciliation of hardware inventory. The system ensures data accuracy by correcting discrepancies automatically. This supports reliable planning and reporting.
Remote Support: Support remote work with location-based tracking for distributed assets. The system ensures accountability for hardware used off-site. This maintains compliance and resource visibility.
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Hardware Normalization
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Data Standardization: Standardize hardware data with a model library for consistency. The system normalizes models and specifications, simplifying management. This ensures accurate reporting across diverse hardware.
Device Coverage: Ensure consistency across 130+ device classes for reliable reporting. The system supports various hardware types, ensuring comprehensive management. This simplifies compliance and inventory tracking.
Attribute Normalization: Simplify management with normalized attributes like model and manufacturer. The system standardizes data, making it easier to search and report. This reduces complexity in hardware management.
CMDB Integration: Integrate with CMDB for unified hardware and configuration data accuracy. The system syncs data, providing a single source of truth. This enhances visibility and operational efficiency.
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Cost and Risk Management
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Cost Reduction: Minimize costs by identifying underutilized hardware with detailed analytics. The system suggests reallocation or retirement, reducing waste. This optimizes resource use and IT spending.
Risk Mitigation: Reduce risks with automated compliance checks and audits for hardware. The system flags issues in real-time, ensuring policy adherence. This protects against penalties and ensures compliance.
Maintenance Tracking: Track maintenance schedules to prevent failures and extend hardware lifespan. The system provides reminders, ensuring timely servicing of assets. This minimizes downtime and maintains reliability.
Expenditure Insights: Provide cost insights with detailed expenditure reports for budgeting. The system breaks down costs, aiding strategic hardware planning. This ensures financial alignment with IT goals.
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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

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