Case Study

Simplified Financial Onboarding for Speed, Visibility & Control

Transformed fragmented, manual approval processes into a centralized, automated financial onboarding system—delivering faster approvals, real-time budget visibility, and enterprise-wide governance.

business

Company

Global FinTech Enterprise

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Industry

Financial Services & FinTech

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Focus

Financial application onboarding & budget approval transformation

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Platforms

ServiceNow ITSM, Service Portal, AWS

schedule

Timeline

Phased enterprise rollout

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Primary Outcome

Approval cycles reduced from months to days

Posted On: 02 April 20206

Proven Business Results

90–95%

Faster approval cycles (months → days)

100%

Real-time visibility into budget allocation and approvals

60–70%

Reduction in manual effort through workflow automation

3–5x

Increase in onboarding capacity (handling more applications efficiently)

Standardized+

End-to-end structured workflows with full auditability

Scalable+

Unified platform supporting enterprise-wide onboarding

Looking to streamline financial onboarding and accelerate approvals?

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Project Overview

The Challenge

Financial application onboarding was manual, disjointed, and lacked financial clarity—resulting in delayed decision-making, inefficient funding processes, and limited cross-team visibility.

35+

App requests / yr

3–4month

Per approval cycle

Zero

Cost visibility

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Core business problems

  • 35+ application requests annually requiring planning, development, and execution
  • Applications dependent on annual IT budget allocation with no structured process
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Operational Bottlenecks

  • Decision-making took months to approve or reject proposals
  • Minimum 3–4 months to determine the fate of each application
  • No streamlined way to calculate, approve, and fund projects
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Technology Gaps

  • No clarity on costing—unable to estimate application build/run costs
  • Fragmented workflows across multiple teams, tech stacks, and deployment platforms
  • Lack of a centralized system for approvals and tracking

Business Impact

schedule

Delayed onboarding of critical applications

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Inefficient budget utilization and planning

visibility

Limited visibility into project costs and approvals

verified_user

Lack of accountability and structured governance

Solution Overview

Engineering a Unified Financial Onboarding Framework

We designed and delivered a centralized, workflow-driven financial onboarding system to streamline application intake, automate cost estimation, and enforce structured budget allocation—bringing complete control and visibility across the entire lifecycle.

From fragmented processes to a unified financial governance system—purpose-built for a high-volume FinTech environment.

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Transformation Approach

  • Introduced a single, unified platform to manage financial application onboarding end-to-end
  • Replaced fragmented, manual processes with structured and automated workflows
  • Enabled data-driven decision-making through integrated cost estimation and approval logic
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Architecture / Ecosystem Snapshot

  • Service Portal → Front-end interface for application submission and tracking
  • ITSM Workflow Engine → Approval orchestration, routing, and governance
  • AWS Cost Integration → Dynamic budget estimation and validation
  • Dashboards & Reporting → Real-time visibility into budgets, approvals, and pipeline
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What We Delivered

  • Delivered a discovery-led MVP through stakeholder workshops, POCs, and cross-functional alignment
  • Built end-to-end automated workflows covering application intake, validation, approvals, and funding
  • Implemented role-based approval routing with defined hierarchies and audit trails
  • Developed a real-time budget calculator using AWS integrations for accurate cost estimation
  • Enabled dynamic cost inputs based on region, database, tech stack, and resource allocation
  • Integrated third-party APIs and internal systems for seamless data exchange and orchestration
  • Designed dynamic, configurable UI components for catalogs, forms, and workflow-driven interactions
  • Enabled automated notifications and lifecycle tracking to ensure continuous progress and visibility
  • Built real-time dashboards and reporting layers to monitor budgets, approvals, and application pipeline

Core Technology Stack

Built on an integrated technology stack to enable seamless workflows, approvals, and cost visibility.

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ServiceNow ITSM

Implemented as the core platform for workflow orchestration, approvals, and governance
web

Service Portal (ServiceNow)

Built a unified interface for application onboarding, submission, and tracking

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Third-Party Integrations

Enabled seamless connectivity across internal systems and external services

cloud

AWS APIs

Leveraged cloud-based APIs to power real-time cost estimation and budget calculations

See the platform in action below, showcasing the key workflows and capabilities implemented.

Enterprise financial onboarding workflow showing improved approvals, visibility, and system efficiency in a corporate environment
Enterprise financial onboarding workflow showing improved approvals, visibility, and system efficiency in a corporate environment
Enterprise financial onboarding workflow showing improved approvals, visibility, and system efficiency in a corporate environment

Screenshot Description (Optional section)

Before vs. After Snapshot

From Manual Complexity to Structured Financial Governance

From disconnected workflows to a streamlined, governed onboarding ecosystem.

Why This Worked

By centralizing the intake process, we eliminated 90% of manual follow-ups, enabling the finance team to focus on strategic allocation rather than administrative data entry.

Key Outcome

Achieved a 95% reduction in approval cycle times while maintaining full compliance and audit readiness.

Area Before GTR TeK After GTR TeK
apps
Application Management
35+ proposals managed via email & spreadsheets Centralized service portal managing all requests end-to-end
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Cost Estimation
No clarity on application costs Dynamic, real-time cost estimation at submission stage
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Budget Allocation
No structured funding mechanism Integrated budget planning, allocation, and tracking
schedule
Approval Timeline
3–4 months per application Accelerated to days with structured workflows
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Team Collaboration
Siloed teams across systems and tech stacks Unified platform enabling cross-team alignment
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Decision Process
Ad hoc approvals with no audit trail Structured workflows with full traceability
notifications
Notifications
No follow-ups or alerts Automated notifications ensuring continuous progress
visibility
Operational Visibility
Limited insight into pipeline and decisions Live view of application pipeline and approval status
Central AI platform represented as a layered cube architecture with connected systems

Success Stories

What Our Client Had to Say

The transformation brought clarity, speed, and control into our financial onboarding process. What once took months is now completed in days—with complete visibility and structured governance at every stage.

— Arun Kumar,
Head of Operations,
Global FinTech Enterprise

Key Takeaways

  • Centralization drives efficiency — consolidating onboarding, approvals, and budgeting into a single platform eliminates delays and operational friction
  • Cost visibility enables better decisions — real-time estimation ensures informed approvals and accurate budget allocation
  • Automation reduces dependency on manual processes — structured workflows eliminate follow-ups and improve consistency
  • Standardization improves governance — defined approval paths and audit trails ensure accountability and compliance
  • Scalable design supports enterprise growth — reusable workflows and integrations enable expansion across teams and use cases

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