We provide Salesforce CRM services to our global clients, working as close partners to add value and innovate, react to market changes quickly, and establish Salesforce as a unified solution that will help them engage with their customers, and outrun the market competition. Salesforce gives you the tools you need to build your company or organization within a single, highly-secure platform that is highly customizable scalable and easy to setup.
At GTR TeK we specialize in end-end Salesforce implementations, Lightning migration, building custom applications on Force.com platform as well as responsive mobile Applications and Consulting Services. Our expertise has helped our customers to implement Sales cloud, Service Cloud and CPQ solutions on the SFDC platform. We have dedicated team to provide full lifecycle support for our customer's ServiceNow implementations.
1. Salesforce Cloud
Salesforce Service Cloud is customer service software that helps to make customer support quick and efficient. And it does so in multiple ways.
If you plan to implement Salesforce or improve your existing solution, GTR TeK provides comprehensive consulting, which includes:
- Defining business objectives Salesforce is to support.
- Mapping business objectives into Salesforce features takes place after your business goals are clear.
- Recommending the most suitable Salesforce edition.
- Designing sales, customer service and marketing processes in Salesforce Sales, Service and Marketing Clouds. For instance, we automate sales and customer service workflows, create personalized customer journeys, targeted advertising campaigns and do a lot more to help our customers reach their business goals with Salesforce.
- Building a user adoption strategy.
- Achieving ROI.
We find solutions to a number of challenges with Salesforce, including:
- We make Salesforce Sales Cloud improve or fully transform your sales process. Our Salesforce consulting may bring a 21% win-rate increase and 35% sales revenue increase.
- Improve your customer service quality exercising default or custom case management functionality of Salesforce Service Cloud. You can leverage on our roadmap for 31% quicker case resolution.
- Engage with a large number of customers, treating each of them in a highly personalized way, which may lead to a 30% better lead conversion.
2. Validation Testing
The validation enables the software to comply with the FDA regulations even though it has elaborate security features built into it. The validation becomes necessary because the FDA regulations are more specific to the industry. We offer below services under the Salesforce stack:
- Regulatory Requirements
- Regulatory Verification and Validation Strategy
- Regulatory Plan template
- Quality Plan template
- Verification and Validation Plan template
- Traceability Matrix Template
- Installation Qualification (IQ) Protocols
- Operational Qualification (OQ) Protocols
- Performance Qualification (PQ) Protocols
- Validation Summary Report template
3. White Box, Localization and Performance Testing
We Cover the whole forte of Salesforce Testing
Our highly-qualified Salesforce platform testing team will ensure that your apps are AppExchange-ready and your products deliver the right value to your user.
How we deliver?
We have an skilled global project team working on your implementation, including an Engagement Manager, a Business Process Consultant, and a Solution Architect, all committed to making your implementation as smooth as possible.