Managed Services

Ever-evolving technology and updated systems mean the landscape of IT infrastructure changes frequently. We ensure your business keeps up with date with your competitors, you should ensure any existing legacy systems and software in your infrastructure are updated and modernized. A poorly functioning IT infrastructure can impact upon your employee productivity, with challenges and demands placed on their time. You can also put your business at risk of cyber-attacks if your systems are not secure. Through a combination of alerts and automated actions, we can track and resolve issues in real-time. We are therefore confident we will be able to deal with the majority of issues before they have the chance to escalate into problems that might adversely affect your business.

1. Infrastructure & Database Managed Services

We understand that each business is different, which is why we never take a one size fits all approach. We create a service that is matched to your business needs and IT budget. We have extensive experience and proven capability in handling smooth service transitions across all industry sectors. Our infrastructure managed services offer feature rich solutions designed to manage and protect your infrastructure, these include:

• Proactive management - Operating Systems, Infrastructure
• Applications and Databases Infrastructure monitoring and management tools
• Enterprise class, Dual site, Data protection backup
• Standard pre-tested OS builds
• Asset & configuration reporting
• CMDB integration
• 24/7 service delivery option

Take advantage of our database experience with team's dedicated, expert DBA teams and secure delivery framework. Prevent costly downtime with proactive expert care from dedicated globally-distributed teams. We offer:

• Full-time monitoring and response
• High availability
• Root-cause analysis
• Corrective actions
• Backups and disaster recovery
• Capacity planning
• Proactive health checks
• Performance tuning

2. Application & Desktop

Through our proven lean culture we continuously improve and transform applications to deliver real business value. We can achieve this because:

• CI/CD improvement are at the heart of our Lean delivery culture
• We collaborate with our customers to innovate and deliver value
• We deliver Application Solutions into the Enterprise Cloud underpinned by Microsoft/Amazon/Google IaaS, secure, reliable, high-performance cloud computing service

Before starting a PC refresh project, it’s important to have a detailed understanding of the PC hardware and software currently installed. We will assist with an assessment of your current technology and provide a detailed inventory Report and a list of any identified issues or challenges so they can be addressed well in advance of the migration to the new PCs.

Upon completion of the assessment a report is provided which will help prepare for the procurement phase. The report includes:

• Detailed inventory report including hardware and software details of each PC
• Security report including anti-virus software versions on each PC
• Software licensing requirements as compared to actual inventory
• List of issues identified and recommendation to resolve
• Review of current PC technology available and planned releases
• Recommendations for the PC specification
• Determination of asset disposal or resale plan for equipment being replaced

3. Cloud Deployment & Automation

Our deployment methodology for deploying cloud applications (or software-as-a-service) has evolved over the many years we’ve supported large customers in their transition to cloud based applications.

First, we recognize that deploying cloud apps is not just an IT project. The technical bits & bytes have been tried and tested and we are very good at deploying the core technology. The key to success is in the change management and leadership provided for this transition. What is the investment we’ll make in helping people work a new way and realize the full potential of the application.

Second, we recognize it takes time. Not everyone will switch to working differently on the Monday you move to the new platform. And as such, we want to be partners with you for the long haul. We want to help you leverage the full capabilities of the technology.

4. Network & Storage

Whether your organization’s future direction is IoT, digitalization, Big Data, Hybrid IT, Artificial Intelligence, or the virtualization of assets - we not only has the capability to deliver a true end-to-end offering to enable these important transformations, we can also provide the critical infrastructure and services that will be its essence.

We partnered with multiple Storage vendors for Managed Storage Services, you leverage our best practices and rich heritage in disaster recovery, which ensures that your business can access critical data through highly-available storage management solutions. Our broad portfolio allows us to customize services based on your unique needs. Enterprise Data Backup Services: a single-source, proactive solution for any business that requires regular backups of critical applications, data, and operating systems. SAN Services: A shared storage platform for an "always-on" storage solution – ideal if you use database infrastructure for Web applications. This managed storage solution is delivered on a per gigabyte model, so you pay only for what you need and avoid capital expenditures. Vaulting: Higher reliability, faster recovery, enhanced security, and improved scalability over an in-house tape solution – at a comparable total cost of ownership.

5. EUC VDI & Citrix

Our experts are available for you to use hybrid cloud, driving agility and scale the computing resources efficiently and securely, and supporting end-user computing (EUC) environments. That includes both virtual desktop infrastructure (VDI) and Desktop-as-a-Service (DaaS) solutions, which are rapidly replacing physical desktops and laptops in many workplaces.

As a Citrix service provider, we can deliver complete & secure virtual app and desktop solutions to meet all your needs, from our fully managed and supported platform.

Contact us any time for critical issues or during your local business hours for less serious ones. Open as many support cases as you need, and get support fast:

• Less than 30 minutes for site outages (severity 1)
• Less than two business hours for site degradation (severity 2)